Refund policy

Return & Refund Policy

At Sketch & Stitches, we take pride in creating high-quality, custom-designed apparel that reflects our unique artistic vision. Customer satisfaction is important to us, and we’re here to help if something isn’t right with your order.

Returns

Due to the customized and made-to-order nature of our products, all sales are final and we do not accept returns or exchanges unless the item you received is:

  • Damaged

  • Defective

  • Significantly different from the product description or design proof

To be eligible for a return:

  • You must contact us within 7 days of receiving your order

  • The item must be unused, unwashed, and in original condition

  • Proof of damage or defect (photos or video) is required

Once your return is approved, we’ll provide instructions for sending the item back. Return shipping costs are the responsibility of the customer unless the error is on our part.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method within 5-7 business days

  • You’ll receive an email confirmation once the refund is issued

Please note: Shipping fees are non-refundable

Non-Refundable Items

We do not offer refunds or exchanges on:

  • Customized or personalized items

  • Embroidered products made to your specific order

  • Sale or clearance items

  • Orders with incorrect customer-provided details (size, color, shipping info, etc.)

Cancellations

Because we begin processing orders quickly, we do not allow cancellations once an order is placed. Please double-check your order before completing the purchase.

Need Help?

If you have any questions or concerns about your order, reach out to us at:
📧 [info@sketchandstitches.com]
Instagram: [@thesketchandstitches]

We’re here to make sure you have the best possible experience with Sketch & Stitches!